Yes — we accept returns within 30 days of delivery for standard products. Items must be unused and in their original condition.
Please note: Custom or non-standard size orders are made to order based on your specific measurements and are not eligible for return or exchange unless the item arrives damaged, defective, or does not match the confirmed specifications.
To initiate a return, please email us at info@tolotunpethouse.shop with your order number and reason for return. Our team will review your request and provide return instructions.
For U.S. customers: Approved returns can be sent to our U.S. return address, which will be provided upon approval.
For international customers: Please contact us directly — we will assess your case and provide the appropriate return instructions.
Custom or non-standard size orders may not be eligible for return unless they arrive damaged or defective. If your item arrives damaged, please contact us within 48 hours with photos and we'll arrange a replacement or full refund.